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Study of referral sources, patient retention rates and patient satisfaction in the Victoria University osteopathic clinic

Journal: Unpublished MSc thesis Victoria University, Date: 2004/01, Pages: 33, type of study: cross sectional study

Free full text   (http://vuir.vu.edu.au/747/)

Keywords:

Australia [151]
cross sectional study [597]
patient retention [1]
patient satisfaction [35]
patients [80]
referral [13]

Abstract:

Background: Patient satisfaction has been identified as a critical success factor in the sustained long term success of practices in the health care industry. The Victoria University Osteopathy Clinic (VUOC) is a clinic, which provides a competitively priced, high quality service yet suffers currently from low patient numbers. Conclusion: Extrapolation of conclusions from this study is difficult in view of the small sample size. This study indicates that current patients are mostly satisfied with the Victoria University Osteopathic Clinic, and suggests that any deficiencies in patient numbers may be due to limitations within the study. This minor thesis was written by a post-graduate student as part of the requirements of the Master of Health Science (Osteopathy) program.


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